It is critically important when choosing a Homesearch Consultant to find one that will offer you the kind of service that will make the experience as stress free, as simple and as smooth as possible.

Your Homesearch Consultant should offer you the seven following key points:

1. A free initial telephone consultation

   
   To give the prospective client an insight into just how much they can do for them.

2. A tailor made service to suit your specific requirements

   
   As each client has different wishes, desires and requirements, they must listen and understand, to then tailor the service to fit the client. For example, some clients may wish to have research carried out, others may want an Inventory service and some may want to have the whole service to rent or buy a property.

3. A flexible service that changes with your changing needs

   
   Everyone changes their minds! Sometimes this is influenced by personal issues, other times by events out of their control. They must acknowledge the changes and review the service accordingly.

4. A service that provides regular reports and contact

   
   They must report to the client from research carried out, to the signing of Tenancies or the exchanging of documents. Clients need to know what is happening so they can feel part of the process and not be stressed by the unknown.

5. A service that delivers exactly what it promises

   
   They must say what they will do and do what they say. They must have high standards of service and in order to maintain those standards, ask their clients to write a Testimonial and to review the whole experience.

6. A director that works evenings and weekends when needed

   
   As clients are generally busy during the week, they must work when it suits them, for their clients' convenience.

7. A service that doesn't charge if the right property isn't found

   
   If they cannot find the most suitable home for their client due to the market availability, they should not charge the agreed fee. Expenses and disbursements should always be detailed throughout the whole process.